After being a loyal customer with Sky for over 16 years, I decided to go for a cheaper option and move to Virgin Media. OMG WHAT A MISTAKE. I was left on the day of installation without TV as the engineer connected to a 20 year old cable which didn't work and then I had over 4 hours of different calls with Virgin media call centre which seems like its based in India. Just a complete shambles!!! I am happy to say, I have gone back to Sky within 5 days. Sky's customer centre is on another level to Virgin and they are more expensive but 100% worth it after going through that pain with Virgin. Just incase anyone else is thinking of going to Virgin media.... don't do it!!!!
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