Been a customer for over 20 years and decided to get Sky Q. 6 months after expressing an interest I called for an installation. It was booked for 6 weeks in advance - ordinarily unacceptable but we accepted it due to the situation. The installation date came but the engineer didnt. I tried 4 times to call saying I was vulnerable so I had a chance of speaking to someone, but every time I was cut off. End of day we got a message to say our appointment had been re-arranged. It was installed on Tuesday this week. For the last 2 days we have woken up to no Sky Q. Spending hours each day to get back online. Called Sky and again had to say I was vulnerable to get to speak to someone. Have now arranged some help to get online. If you are thinking of Sky Q don't bother. Stay with what you have if it is working OK as Sky are a shambles at the moment and cannot support customers with technical issues. Menu dreadful navigation not much better and technical support all self serve.
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