Dishonesty at its bestRecently I had cancelled my sky tv and broadband. Then after some months I receive letter to come back with offer of £11. So finally after moving home I want to come back because I felt the offer was great.I chat with customer service named saurav and he gives me a better deal of hd channels for one pound extra which is altogether £11 + £1 =12. I mentioned him I have old router and the sky box, he replied perfect. Then he directly rushes up down to confirmation of my contract. He said That he’ll reinstate my sky account to the previous adress and then I have to call the home moving team to arrange an engineer.He mentioned me all the upgrades but not even once mentioned me that I’m not getting any broadband with that however there were two previous chats which got disconnected where I had mentioned broadband and tv.Then after signing up and calling the Home moving team which was a waste of another day. I was shocked to know how cleverly and may be legally they cheated me. So I cancelled the account straight away and they charged me £13.24 for that. I will recommend all the customers to not to speak on the phone instead chat with them and get a transcript of the chat. And please mention each and every thing as they are well trained and clever to cheat you.
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