On Sunday morning (Mar 15th), approximately 11:25am I purchased tickets for a flight but then realized they were for the wrong times. I called SkyAlps but was unable to get through to anyone so I cancelled the tickets on the website within 5 minutes of initial purchase. They have only refunded €191.81 of the €1,154.21 paid. They are saying that I should have contacted them and not used their website to request the refund but I tried to contact them and they were not available.
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