skycoach.gg

A Timeline of Delays, Excuses, and Broken Promises — I Never Received What I Paid For

I want to share the full timeline of my experience so others can understand exactly how misleading and unprofessional this service was. Everything below is based on actual chat logs and emails.Day 1 – The Purchase (August 2)I contacted SkyCoach to buy a 6/6 Heroic Mogushan Vaults boost with 4 guaranteed items.Their sales rep (X) told me I could be in a raid within 60 minutes. Not “maybe,” not “estimated” — he stated it confidently.This timing was critical for me, and the only reason I purchased the service immediately.What actually happened?After I paid 177EUR, absolutely nothing happened for hours.No PRO assigned.No ETA.Just a long string of copy-paste “we’re checking” messages.⚠️ At this point the first major promise was broken:A 60-minute start turned into six, then twelve, then twenty-four hours.Day 2 – Endless Delay, No Answers (August 3)I kept asking for a realistic ETA or at least some clarity. Instead, I received:“We’re pushing the team.”“We’re doing our best.”“You’ll get a PRO soon.”No PRO was ever assigned.No time slot was provided.No one took responsibility.Meanwhile, the weekly reset was approaching, and I repeatedly told them the boost would be useless after reset, since I raid with my guild and needed the gear before reset.They acknowledged this but still did nothing.Day 3 – Still No Service, They Start Changing the Deal (August 4)More delays. Still no PRO.I explained again:I have limited time windows.The reset is tomorrow.If they cannot deliver before reset, I need a refund.Then the excuses started.1. They suggested I switch to piloted mode.I didn’t want that, but I said I could compromise if needed.2. They suddenly claimed the price I paid was “incorrect.”They said Heroic with 4 items “should cost around 630 euro.”This was shocking — if the price was wrong, why did they let me buy it?Why is the customer responsible for their pricing errors?3.They started suggesting I buy other services instead.Gold, challenges, anything except the product I actually paid for.4.They even claimed “guaranteed items” aren’t guaranteed.Then why are you advertising guaranteed items and charging extra for them?Late Night Before Reset – They Finally Assign a PRO (August 5)They finally found someone the night before the weekly reset literally at the last possible moment.Because they left it so late, the PRO didn’t have time to complete what I paid for.What I actually received:3/6 Normal (not Heroic)2 items (not 4)Delivered 4 days lateThis was not what I paid for.Not even close.Post-Service – Refund Drama (August – November)After the disastrous “delivery,” I requested a full refund the only fair outcome.Instead, I was told:“We don’t give full refunds.”“We can only refund 50%.”Then 60%.Then they stopped replying for days at a time.Then they asked for proof the bank dispute was closed even after I provided it multiple times.The process took over a month, with constant delays and excuses.Eventually they refunded only €106.77, far below what should have been refunded for a service that was:LateIncompleteWrong difficultyMissing guaranteed itemsDelivered too late despite promises of 60 minsFinal ThoughtsEverything about this experience felt misleading:Promising “60-minute delivery” then taking three days.Advertising “guaranteed items” then claiming they aren’t guaranteed.Selling a Heroic boost then saying the price was “too low” only after I paid.Offering downgrades instead of delivering what was purchased.Assigning a PRO too lateRefusing a full refund even though they failed to deliver the core product.I spent a huge amount of time chasing them, only to end up with an incomplete, late, downgraded service and a partial refund.Based on this experience, I cannot recommend them and strongly advise anyone considering them to think twice, They are literally legit scammers

Date of experience: Nov 20, 2025