This service is headed for failure! I was treated poorly from the very beginning by the representative. They requested access to be granted, and I complied, only for them to immediately claim I had done it incorrectly without providing any clarification on their actual needs... Extremely rude! Once I gained access to the account and logged in, they altered a setting, preventing the intended items from dropping at all! I was never consulted about any changes to the settings or anything similar... And the cherry on top! Items that had dropped during their handling of the account were DELETED from my account! I provided screenshots to demonstrate what was dropped, yet they are stalling and not resolving the issue by assigning another representative to recover what was lost and to set up the drops as I originally intended! Update: While I was composing this, they contacted me stating their team was investigating this, for the third time now! ALL THEY DO IS PASS THE RESPONSIBILITY AROUND! ZERO ACCOUNTABILITY! JUST DISGRACEFUL!
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