I placed an order and waited more than 12 hours without being connected to a seller. When I reached out to the support team, they informed me that my payment was flagged as suspicious but couldn't clarify the reason. They kept asking for additional sensitive payment verification through chat instead of addressing the problem or moving forward with the order. I inquired multiple times about the possibility of a refund if I opted not to proceed, but my questions went unanswered. Support continued to insist on verification without providing clear responses or options. At this point, the service hasn't started, I've waited a long time, and I still haven't received a refund. The overall experience felt unprofessional and stressful, and I would recommend others to be cautious.
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