As mentioned in my earlier feedback, I've been struggling to verify my account with the company for several days, and there's been no progress. I submitted all the requested documents — debit card, identification, bank proof, and a selfie with my ID — yet I'm still left without clarity or updates. Whenever I reach out, I receive the same automated reply: "We are still investigating." There’s no explanation, no reasons provided, and certainly no evidence of any real progress — just continuous delays. This situation is mentally draining. I feel as if I'm shouting into the void. It’s disheartening dealing with a system meant to support players but instead leaves us feeling trapped and powerless. It resembles a mafia-like operation — documents approved, only to be met with more requests and further stalling. Meanwhile, my winnings remain unreachable. If you appreciate transparency, reliability, and timely payouts, I advise caution.
I wouldn’t wish this ordeal on anyone. I sincerely hope the company resolves my case soon, but currently, this has been the worst experience I've encountered with any gaming platform. Following the last response to my review, I was directed to email the support team. I've sent over ten emails, and it has been more than 26 hours without any update. Please see the details below. Dear Support Team, I am writing to follow up on my account verification and withdrawal request. As instructed, I have uploaded the selfie with my ID (with my hands and the document clearly visible) through the verification section of my account. Please confirm receipt of these documents and whether they meet your requirements. At this point, I need to understand: What is causing the delay in completing my verification now that all requested documents have been submitted; and When my winnings will be made available for withdrawal. My total winnings of 15,342 CAD have been on hold for far too long, and the lack of a clear timeline is causing considerable stress. According to your own guidelines, the process should be straightforward once all documents are submitted. Please provide me with: A clear update on my verification status, A specific timeframe for when my winnings will be available for withdrawal. I appreciate your prompt attention to this matter and look forward to a clear and final response. Sincerely,
Your Name Dear Your Name, Thank you for your reply. We would like to inform you that your case has been forwarded to the appropriate department and is currently being processed. Please be patient while we address this. As soon as we have any updates, we will reach out to you via email. If you have any further questions or require assistance, please don't hesitate to contact us. We are available around the clock and always ready to help!
Regards,
Support Team Dear Verification Team, I am writing once again to request a definitive resolution to my account verification and withdrawal. All necessary documents have been provided, including: Selfie with ID showing my hands and document clearly visible Personalized debit card with my name All previously requested verification documents I have been patient throughout this process, but the ongoing lack of clarity, repeated redirection, and absence of a defined timeline strongly suggest an intentional delay. I respectfully request a final and concrete response instead of further generic messages. I require the following immediately:
A specific timeline for reinstating my winnings. A clear date by which the withdrawal will be processed. I hope this can be resolved quickly and professionally without further escalation. Awaiting your prompt response. Sincerely,
Your Name Dear Your Name, Thank you for your reply. We would like to inform you that your case has been forwarded to the appropriate department and is currently being processed. Please be patient while we address this. As soon as we have any updates, we will reach out to you via email. If you have any further questions or require assistance, please don't hesitate to contact us. We are available around the clock and always ready to help!
Regards,
Support Team
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Skycrown Capital Management is a Swiss-based open public fund. We offer our members the opportunity to participate in a private equity investment pool in real time, directly through our online platform.
