We recently rented a property called Starfall in Batheaston, Bath (UK), managed under the name Sophie Porter, though the individual behind the booking is actually Sarah Jane Campos-Martyn, operating through Skyfall Farm Ltd.What we encountered was nowhere near the standard advertised. The home was presented as a high-end country retreat but in reality was dusty, grimy and neglected. On arrival, we documented and immediately sent over 30 photographs of the thick dust, filthy dishes, broken dishwasher and tired furnishings. Despite this clear evidence, the host refused to acknowledge any issues and instead dismissed our concerns as unwarranted, suggesting we were expecting "5-star hotel" standards. For the record, we simply expected a clean, well-maintained home in line with what was advertised, especially given the premium price point.The most disappointing part wasn’t even the poor state of the property – it was the unprofessional, evasive and at times dishonest communication. Once we raised concerns, the tone changed. The host began blaming us for poor communication and even falsely claimed we left the property in bad condition — a tactic we now see has happened to other reviewers too.A quick online search shows a pattern of behaviour, including:1. Use of aliases (Sarah Jane Campos-Martyn marketing as Sophie Porter)2. A string of dissolved companies linked to the owner3. Several properties under Skyfall Farm Ltd or related with suspiciously glowing reviews — some of which appear self-authored or artificially inflatedWe have rented many homes across the UK and Europe and this was unfortunately one of the most disappointing and uncomfortable experiences we've had. We value rustic charm, we live in the country side next to farms ourselves, but basic cleanliness, functioning appliances and truthful advertising are non-negotiable.This is not just about one bad week — it's about holding property owners accountable when they advertise something they fail to deliver and then try to discredit guests who dare to complain.We share this not in anger, but in the hope that others can make an informed choice and avoid similar disappointment.
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