The owner Sophie was condescending and short. Although her responses were quick, poor service was the forefront of our experience. It was meant to be a relaxing memorable “Hen party” for my sister… it was memorable for all the wrong reasons.The property had potential but was poorly maintained and unclean. *Overgrown garden *There were coffee stains down the TV wall *Fluff/ hair under and beside the sofa’s*Broken cupboards/ draws in the kitchen. *2x blown lightbulbs in the kitchen.*Broken fridge drawers*Faulty- leaking dishwasher. *Blocked septic tank which initially she apologised for the inconvenience and later backtracked to accusing us. This was absolutely disgraceful behaviour on her part as it was impossible for our group to have made this blockage in the timeframe we had brought it to her attention and the duration of our stay. This was the icing on the cake when she kept our deposit and made it an absolute mission to fight it. When researching the property, reviews have since been found- almost exactly the same issues.Money grabbing- demanded a charge for change of temperature during our stay which at approx £100/pp/pn is extortionate. £100 if wanting to check in by 11am and check out by 2pm (As opposed to check in 4pm and out at 10am). OR £150 for freedom to check out whenever. This property was picked particularly for the hot tub, which was not hot and had no temperature gauge to alter the temperature. There was £100 charge to get the hot tub ready. Which to flick a switch to turn the machine on surely doesn’t warrant £100???
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