skyscanner.ae

Extremely Disappointing Experience – Flight Rescheduled Without Notice, No Support, No Refund

Dear Support Team,I am writing to lodge a formal complaint regarding my recent booking and to demand a full refund of the amount paid, along with appropriate compensation for the inconvenience and financial loss caused by your company and the airline.The flight rescheduling was made without my consent and entirely due to your and the airline’s failure to fulfill the original booking. This has disrupted my travel plans, caused considerable stress, and led to additional financial costs — especially since the delay in refund processing resulted in a significant increase in current ticket prices.In addition to this, I am extremely disappointed by your lack of proper customer support. Despite my repeated requests for someone to call me directly, I never received a single call. I also asked for a direct contact number, yet the only option you provide is an online chat, which made the entire process extremely difficult and frustrating.I must emphasize that I will not accept any deductions from the refund amount, as the circumstances were completely beyond my control. The lack of communication and responsibility has left me deeply dissatisfied and has seriously damaged my trust in your company.Given that this issue arose solely from your side, I am holding your company fully accountable for all consequences. Therefore, I request the following actions without any further delay:A full refund of the amount paid, with no deductions.Financial compensation for the inconvenience, disruption, and additional expenses incurred.If this matter is not resolved promptly, I will have no choice but to escalate this case to the relevant consumer protection authorities and consider legal action to recover my losses.This experience has been extremely disappointing, and I expect a swift and fair resolution within the shortest possible timeframe.Sincerely,

Date of experience: Nov 06, 2025