I would avoid buying or using this company for repairs. Bought a car, cash purchase and it lasted 4weeks before it broke down. It cost over £300 to have it towed back to the company. It has took 7 weeks for them to repair it. They were not open, honest or transparent about the difficulties or time frames on when the car will be fixed. We were promised it would be completed on two different dates and it was not done. On the 2nd promised time no communication from the company to advise what was happening. The company only got in touch when advice was sought from citizen advice and had to progress through legal processes. Throughout the 7 weeks, there was very little communication from the company. We have constantly had to contact them for updates. They were unable to offer a loan car until the 6th week. I would hate for another customer to have to go through the stress I have experienced. It would have been helpful if the company were open and honest about timeframes and problems from the start. It would have been helpful for the company not to have promised the car would be repaired on two different dates. It would have been helpful if the company had rang us to say it wasn’t ready and why on the day they promised it would be. It would have been helpful for the company to offer a loan car before the 6th week.There company advised that they wished they changed the whole gear box and not just the part. They also said they were sending it to a specialist company to reprogram which apparently had shut. There was very little trust left with the company at the end of this interaction. The company refused a refund.
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Slaters Motor Group, Cars you'll love @ Prices you'll like
