Since August 2025 they keep chasing me to upload my new employment details. I've been uploading the required documents and calling them up every month. Guys on the phone always said it's alright and that they have 20 days for review but the system was sending me 'Upload your updated employment details' every month anyway. I've uploaded new bank statements every month. They never given me a reason why they aren't accepting them. On the phone a made the guy go through that document submissions form with me, and he was 'seeing' something completely different. The penalty got automatically applied, despite me trying every way possible. I have everything recorded on email, they keep harassing me with automatic emails, and text messages saying 'we've sent you an urgent email about your student loan...' to then find out they sent nothing or the same automated email. I keep logging in to my portal and there's the same thing s in the correspondence. I've been stuck in this loop for so many months now I don't know how this is legal.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.