I've called them multiple times since I left university, their staff have never updated my details. This year when I called them they couldnt pass me through security. I said to them "what kind of fraudster wants to be sent out deferment forms" Eventually I was passed through security but all the adviser did was pass me through to another department. The next person didnt listen at all. I explained the "last person had to send me an email. I just want deferment forms" he kept using the word "Protocol" I am Austistic and Dyslexic. He caused me to completely meltdown. These peoples staff training is shocking. The next day I battled through 3 departments to be advised that yes on 24th February student loans company sent a letter that I didnt receive. No they wont resend it as they arent responsible for my student loans. Where is the logic in that student loans company have been sending out letter for deferment every year since the other loan companies took the loan over including this year as the person confirmed but the wont send a repeat copy out!
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.