I am a PhD student on a scholarship and therefore not liable to make loan repayments. Despite sending my contract and scholarship payslips multiple times as evidence, arrears are continuously being added to my account. I even filed a formal complaint, but received no response.Instead of resolving the matter, the company chose to block my email address. This is highly unprofessional and shows a lack of accountability. Legitimate complaints should be addressed through proper review, not ignored.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.