Tanzeela was very helpful. I was on the phone to her for almost an hour but never happens with to me without me getting frustrated. She was very patient and she broke down all the payments that I need to owe back to them as I was overpaid after leaving University halfway through. She was very friendly and kept apologizing to me when not needed. You feel like you are asking too many questions but then they are there to help. Other people just want to quickly get off the phone to either go on lunch, finish for the day (as one advisor hung up and acted like calls dropped because I knew they closed at a certain time) or they just get frustrated. Credit to Tanzeela for just doing her job. We all or most of us work in customer service and the amount of bad reviews they get, no matter which company. It's not actually the individuals fault but the companies (depending on what the complaint is) but majority It's the customer not happy when it's not the advisors fault but they get blamed anyway. I now have a full breakdown of what I owe, as this was never given to me in the post.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
