This company terrifies me. They consistently get very basic things wrong and always ask if I want to make early repayments (no, I don't).- I have received over 30 paper copies of my 2017/2018 maintenance loan. They had to put a block on my account as they couldn't fix the bug in the system to stop sending me letters.- I called in January this year to ask how repayments work if you live overseas and the interest rates. The lady on the phone said she was really sorry but she had no idea and that I should call back to get a 'better' person who may know more information. She was really kind but it was a waste of time. I called back and got somebody else who was able to help but they also mentioned they were reading from the website and weren't 100% sure the info they were giving to me was correct.- It took them over 2 months to set up my direct debit for my overseas repayments. Their staff kept getting it wrong each time (I don't know how, it is such a simple task), and I received some angry letters telling me I hadn't paid. Overall, I have spent around 1 working day on phone calls with them trying to solve it. I feel sorry for some of their staff who have told me they don't know what they're doing. The SLC finally send me a 50GBP apology after I had sent them a thorough complaint email documenting each occasion I had attempted to get my DD set up (which you cannot do online) and how poorly it was handled...- Today, something simple: I needed to update my bank details for my direct debit. It's not possible to do so online so I had to call and told them at the beginning I needed to update my DD details. After 10 minutes and 43 seconds of confirming my personal details are up to date, the guy tells me the system is down and DD details cannot be updated. He then proceeded to go through every aspect of my finances to see if I could repay something back early (cheeky and irrelevant to the call) - I wonder if they get any sales bonus for doing this. He told me I should call back next week to see if their system is back up and running to update my details - I am not looking forward to reliving this experience every time. He was really condescending and went at the pace of a snail. I had to tell him I had to go and thanked him for his help but he wanted to continue to chat...
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.