I don't think i've ever dealt with such an inadequate company and supposed "helpline". No one had any information, and they refused to pass my call on to someone who would be bale to ask my basic questions. When they finally realised they'd made a mistake and i was due a refund, they told me it would take 28 days to process and when i asked why, they couldn't asnwer me
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.