Absolute SHAMBLES of a company. Literally no-one there has a clue what they are doing. I'm trying to claim a refund for overpaying which occurred on the 28th October, i have spoken to them about 8 times now, each time they give me a different answer.Honestly I've never met such incompetent uncaring people - they wont help, they don't know what they are doing they even told me to ring the HRMC...I did this, and after an hour on hold confirmed they had provided the information the student loans team needed for a refund and there was no reason i should not have been refunded. On speaking to student loans they claim they don't have the information, literally a sham of a company.They have now been holding my money (7K) for nearly 2 months - they told me to call back in 2 days to see if the notes had updated on the system. I HAVE NO WORDS FOR THESE PEOPLE - NEEDS TO BE SHUT DOWN
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.