Ok, SLC finally got in touch on the 23rd Nov finally, they have managed to agree that the call 'could have been handled better', but it wasn't the point, the Student Finance agent seemed to deliberately put me on hold a third time which lasted so long, that I had to eventually hang up. My point here, that this is appalling behaviour from them. I hope the their call centre staff are to receive diciplinary measures, as this is unacceptable.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
