Not surprised to read the other reviews. Always a 30 minute wait to call them. Finally paid off my loan this week & was advised that a letter would be sent through the post to confirm this (why on earth aren't they doing everything online / via email as standard in 2024 is beyond me) and it would take a minimum of 20 days so demanded an email with attachment (they only do this if you flag as an emergency) to send to my payroll provider to stop the payments. Just generally really bad customer service and an unpleasant experience.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.