slc.co.uk

1.3
1.3 Based on 281 reviews

Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education....

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Marianne Turner
I'd think very carefully before using…

I'd think very carefully before using these. I took out a student loan albeit not a large amount, I had no issues applying or getting the funding however, when reaching a salary triggering the payback all was still well until I received notification of ending payments and cancelling a dd to avoid overpayment. The repayments were taken directly from my salary and after phoning I was told I would not need to take any action as once repayments were complete the deductions from my wage would cease. This is where the problem started after notification I had repaid my sl in full, checking my next wage slips to find out more deductions had been taken I called up and issues a refund no problem, I accepted this as a mistake and they assured me a stop notification had been issues to my EMPLOYER and no further payments would be taken. Roll on 4 months and each month a refund being requested these people continue to deduct my salary, having to phone twice a month to reclaim due to my account being 'dormant' and requiring them time to start ANOTHER refund process. I have called again today, my employer has not received any documentation, and I was told today that the stop notification only goes to HMRC and they will re-issue this. I must now wait until Friday due to my 'dormant' account before I can request a refund AGAIN. This is infuriating and they do not seem to care. I should not have to request my money back every month when I owe them nothing.

1
Date of experience: Aug 20, 2024

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Business Details

  • Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.

  • language https://www.slc.co.uk

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