Well for a start I had to wait 20 minutes to speak to someone, obviously not that easy to do it online!The the man I spoke to was quite flippant, the line wasn't clear so had to ask him a question again for him then to say "As I've just said" very rude!
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.