The catalogue of miserable interactions I have with the company over the last 15 years and so numerous, I cannot bare to list them. They changed my status from mature student, so I lost all my grants and I had to leave uni… only to correct it 9 months later. I got a CCJ from the uni later down the line for the amount they actually owed me in grants.I tried again the next year stupidly, that time they lost all my supporting documentation, sent via the university (recorded) and said I owed them £30k payable immediately. Had to take my daughter out of nursery, left uni, messed up my relationship.After leaving uni they ‘found’ it, after another 9 months.I was offered £500 comensation after years of fighting them, which I never took.Last month was my final payment, today I rang up to get the overpayment they took from my salary back. It took 4 hours after three dropped calls and system issues being transferred to people who can’t hear you.They politely informed me I owe them another £5,500 held on a separate mysterious system they’ve never contacted me about. So that’s nice.The most corrupt and frustrating institution you could ever have the misfortune to have to interact with. Before you call them, prepare to loose the will to live.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.