I would give 0 but apparently your not allowed. The most unhelpful company I have ever had the misfortune of having to deal with and that's the problem -you have to deal with them. They know this and genuinely don't care how unhelpful they are, rude and try to complicate even the most basic of things,. Lucky if anyone speaks English and the ones that do are just as unhelpful.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.