A ruined graduation day we will never get back. My son was elated to get his degree, even got student of the year...went to get his certificate only to be told they couldn't release it due the fees not being paid which was a massive shock. My son was devastated and the rest of the day was spent on the phone to SLC to people who blamed my son although 2 assistants managed to work out it was their error but generally none of them read the notes properly. The plans with family who had travelled long distances were all cancelled and the afternoon was spent trying to support my very upset son.Still awaiting for the to retrospectively agree the tuition fees again. The stress and disappointment of this who scenario has been hideous. He had no correspondence that they'd cancelled them. They'd made an admin error and still haven't rectified it. Everyone you speak to tells you you have to wait longer. At the moment I'm worried despite them having previously agreed the fees they won't reagree them as I fear they can't understand their own system. I'm so upset about the whole thing and still my son has no degree. It's made me very low. I feel noone understood on the phone that we had one of the best days of his life ruined. So hope this can be resolved.
Claim your business profile now and gain access to all features and respond to customer reviews.
Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.