I received a letter advising me that I was within 12 months of finishing my payments, and they advised I should switch to direct debit.I hadn't even thought of this so I didn't have the email address, the phone number or any of that info.I called to speak with them, and I was on hold for about an hour - I understand that something has happened so they're very busy, it can't be helped but...It was so worth it just to be served by Deborah. She was absolutely fantastic despite obviously a very difficult time. She was so funny, bubbly and chatty whilst being incredibly helpful. I could not recommend her enough + she needs recognition from her bosses because it was a stellar example of customer service. Deborah, I hope the rest of your week got better + you enjoyed your payday breakfast - my partner and I loved ours! Thank you again for being so incredible and helpful.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
