I now live abroad but promised to pay off the student loans of all 3 sons if they emigrated as well. I pay by debit card every month which has been pretty smooth (that is why there are 2 stars!). However, all letters are sent by surface mail and take approximately 6 weeks to arrive here. Before they arrive we have had emails / messages complaining that the forms have not been completed. I know there is a correspondence link on the account but not all letters seem to be there. One son had only 100 pounds to pay yet a letter arrived stating that, because he had not completed his earnings form, he would have to pay 264 pounds per month. Work that one out!I understand there are two different offices / buildings / centres for SLC but it really does seem that there is a breakdown in communication between the two. I spoke to a lovely lady this morning in order to pay off a loan in full - this has to be done over the phone in case they miss out of a few pence interest. As I stated, she was lovely but she had no idea how long communication takes to arrive.As an add-on:All my offspring took out some of the initial loans. They were supposed to be amazing - they are not. Two of the family have not been employed since covid but I still pay every month or it will never be paid off as the interest keep building. The interest is really quite something.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
