A lot of the reviews here seem to be very negative, so I wanted to say that I had a more positive experience.I had a problem with arrears being added on my account even though I had already sent SLC documentation showing that I had left my job and was living off savings. When I called I got through to someone almost immediately named Gabriella. She was very helpful and polite, she looked at my account and identified the problem fairly quickly. She took ownership of the problem, told me to check back in a few weeks and if the arrears were still there then to call up and ask to speak to her again. I check back a few weeks later and sure enough, the arrears on my account are gone. The whole process only took 20 minutes and was fairly painless, I just had to wait on hold for a while. Honestly the level of customer service I received from SLC was a lot better than what I get from most other companies who just tell me to check their website/download the app/speak to a chat bot. At least the SLC will let you speak to a human being!I can see my experience was the exception to the rule here, maybe I just got lucky and got through to the one person in Glasgow who knows what she is doing!
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.
