It must be the most incompetent institution I had ever dealt with. As everyone is saying, contacting them outside of the UK is borderline impossible. First, I had contacted them in February. I was told to re-aply. In May, they have told me I am not entitled to tuition, but I should make an appeal. I have made the appeal, and later on contacted them after the deadline for their response. I was told to wait a little longer. I have waited additional week, and called again. Then I was told to upload another appeal, and wait additional 3 weeks. And as everyone mentions here, they are stuck in the last century. Who communicates via letters in 2023.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.