I wasn’t surprised to see the same reviews the entire way through. You have a change of plans or circumstance, so you let student loans know, they take 3 months to respond. You send them what they want. Then it takes 3 months to reply at which point every letter is passive aggressive demanding you send them more information or you’ll be charged despite paying your student loan this whole time anyway. Dreadful, incompetent service.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.