Been trying to pay off my loan for weeks now. Was initially told after a 1.5 hour wait on the phone by UMER in the repayment department that I could not repay my loan because the 'files were not updated'. Umer could not update the files himself or transfer me to a department that could. He told me to call back at the end of the week. Needless to say, I decided to send a direct transfer of the approximate figure so that they couldn't fob me off or charge me interest any longer.My account is now supposedly in credit. Tried to contact them today to receive my >£300 back. I was cut off after 25 mins on hold. Finally got in touch via the complaints line. I am now told I cannot have a final statement because the account does not read £0.00. This refund can take 28 days.They have told me, that in the mean time, they may continue to take money from my employer as it can take weeks for HMRC update their records. Only when my account finally reads £0.00 will they be able to give me a closing statement. Oh and they won't send me that - I have to contact them again to request it...Utter incompetence. I would be embarassed to work for SLC.
Claim your business profile now and gain access to all features and respond to customer reviews.
Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.