I got fed up with the rising interest rate and decided to overpay and clear my student loan as I'm fortunate enough to have a job I can pick up lots of overtime. Before coming to the end of my loan I called them to specifically ask whats the best way to go about it to prevent ongoing payments being taken. I followed THEIR exact instructions calling on my payday to clear the loan. 7 weeks later student finance england are still yet to send the stop notification to HMRC who then have to post a letter to my employer. Each month they continue to take my money despite my loan being cleared- I'm having to apply for a refund every month (which I'm still yet to see a penny of and apparently this can take up to 28 working days). I submitted a formal complaint only to be told "this wasn't a service issue" and to be ignored. What sort of loan company continues to take payments despite the loan being fully cleared- it's a step away from theft. I also asked for a letter confirming my loan was fully paid so I can give it to further employers- 5 weeks later I'm still waiting for this
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.