I have been updating my employment status every year, as they request, and have sent them very personal and confidential information via the gov.uk web. It seems they have lost it and they are saying they cannot process my assessment because of insufficient evidence. So they want me to send everything again. I called them and the phone conversation with the advisor was a waste of time as he didn´t know how to answer to any of my questions about the documents I had sent. They do not treat the information sent to them with care and seriousness. I asked to speak with an assessor and I was denied that right. So I wrote them a letter demanding to be contacted by someone serious and with authority. They have gone silence. I have sent them a second letter. No reply. I am sure their next communication will be a letter from a debt agency. These people are incompetent and dangerous.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.