This company is infuriating to deal with. I changed employment in June, and was immediately bombarded with aggressive texts, emails and phone calls from SLS about updating my employment status.I hadn’t had a paycheque yet so waited for my first paycheque to do this, and calls, texts etc escalated in the meantime. Submitted my new details in July and the calls stopped. In October they started up again (I had not changed employment status since last submission) again getting increasingly aggressive. Trying to get through on the phone was impossible, they put you in a ‘callback queue’ but then either never call back, or call back then immediately hang up when you answer. I couldn’t get through to a person so have resubmitted the same info I submitted in July. But are we seriously expected to do this every few months even if our employment doesn’t change? Why are they not transparent about this?!
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.