Sadly my experience seems to be the 'norm' for when dealing with SLC. The customer service is dreadful. I have had to contact them several times and again, it seems my experiences were not unusual. Long wait times, missing correspondence, denial that they've received notifications, different information each time, all delivered with attitude. I did submit a complaint - needless to say they felt 'all processes were adhered to' and that 'there was no evidence that the staff member had been rude' - I do wonder what happened to the call recordings! I suppose as they can access your earnings there is no real need to provide a decent service. And who sets the interest rate?? For shame, in the current economic climate. Lazy, shoddy and incompetent.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.