Really poor customer service. Send threatening letters but only way to contact them is by calling them during working hours. I previously asked for an email address and advised to contact me via email as calling me during my working hours is not going to get them anywhere. When I call them outside my working hours the lines are always closed. It infuriates me that I have to go through 50 options to select only for them to tell me the lines are closed. Why not say it as soon as someone calls? Tried to check what I need to pay them online. It says the site is not secure or doesn't exist. This was a link on their website so not sure what is going on there. I live abroad so calling them is not only time but also quite a bit of money. Called just now during my working hours and the cue is 30+ min for a line I have to pay for. Ridiculous. Please contact me via email as we are not getting anywhere.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.