Shockingly hopeless. Nobody knows what’s going on with the important personal documents you send them. Everybody you speak to will have a different excuse for their rubbish system. You send them all the documents they want by special delivery, they are unable to apply them to your application then ask you to send the documents you already sent and put you to the bottom of the 4-6 wait queue again. I absolutely do not trust them and have no confidence in them what so ever. Who knows if I will ever get my original personal documents back. No one takes any responsibility for anything. I am in debt so that I can start my course because they have mishandled my application and I have no idea if I am just going to keep going round the same loop whilst my personal document have been sent to the wrong department with the wrong description. They absolutely could not care less. The stress and anxiety they are causing students and parents is hideous
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.