I’ve never experienced a company never mind a place where people are supposed to receive fees for education, be extremely poor.It’s shocking and I have decided not to pursue my studies in the United Kingdom over this.After applying for SFE from Ireland since July, I had to ring up multiple times + speak with multiple “chatbots”. The funny part is that they even asked for my passport to verify why I would need a maintenance loan, even though they repeatedly say on their automated voice over for “online uploads”. Let’s just say thank God I did not send my passport to them.Bear in mind every time I’m being placed on hold for 30 minutes and longer.Eventually get through after dialling 10 minutes after they open. Been placed on the call for 1hr 4m! The representative was kind however this is shocking. I had to hang up mid call because I was late for work.I’m supposed to start on the 23rd of September 2024 at Birmingham. Looking very unlikely now as I’ve received a letter after all that saying I won’t be receiving SFE.Making it extremely difficult asking of share codes, EU settlement etc. I’m from Ireland for goodness sakes what’s the need for all this?I do believe the English government need to look into this as soon as possible. It seems they are understaffed, undertrained, no qualified representatives on the line, 0 courtesy. I will say a pray about this not just for myself but for everybody considering studying in the UK. Disgraceful to say the least
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.