It’s often important to get a written record of an enquiry/response when dealing with loans, so it’s common to choose email or live chat. SLC refuse to give out an email address or have a live chat and instead force you to contact them via social media. They say to contact them Facebook or X. Or by post? Ridiculous options for when you just have a simple enquiry to make but want to get an answer securely in writing. They are then very unhelpful and say they can’t help you on social media, presumably because it’s not secure. I didn’t want to contact them on social media in the first place. Awful customer service as many others are saying. They need to get secure email address or a live chat service (not a robot though) like other companies manage to do when helping customers with their enquiries.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.