I have spent nearly two years fighting the Student Loans Company just to access the Disabled Students’ Allowance support I was legally entitled to. Their handling of my application has been an absolute disgrace full of contradictions, delays, misinformation, and systemic failure.I was approved and then denied multiple times, sent in circles, forced to resubmit the same evidence repeatedly, and ignored when I raised concerns. They even arranged and completed a needs assessment, only to later claim it was a “mistake.” The entire experience has left me exhausted, distressed, and academically impacted. I’ve failed assessments because I didn’t have the tools or support I was assessed for.An Independent Assessor has now confirmed that the SLC were wrong to deny me DSA (the first time despite being married to a UK national) and that they misapplied the law. Their own official found that their communication was “muddled and incorrect” and that they made “fundamental errors” in my case. Still, I’m left to deal with the consequences of their actions, including lost academic time, mental health struggles, and financial hardship. Disabled students deserve better than this. If you’re vulnerable or need support, beware this system is not designed to protect you, and getting help from the SLC may break you before it supports you.
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Student Loans Company is a non-profit making, government-owned, organisation in the United Kingdom; providing loans and grants to students in further and higher education.