I bought a mattress for my mom four weeks ago after careful consideration during two store visits. However, the delivered mattress was nothing like the one she tried—it was extremely firm. When we sought an exchange, the store claimed every mattress feels firmer upon delivery and that the buyer must 'break it in.' This is unacceptable for someone with existing back issues. They refuse returns and only offer exchanges, which is frustrating since my mom shouldn't have to endure pain to break in a mattress. Additionally, after a 'break-in' period, the mattress might sag more, making the warranty ineffective. My mom is out $1360, suffering from back pain, and has no mattress.
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