I purchased an adjustable bed along with a 10-year warranty. Since September, the remote has been broken, and here we are in December with no replacement in sight. The warranty service is based in another country, and every time I contact customer support, the representatives seem unable to assist. I've been informed by the warranty team that my claim is approved, yet weeks have gone by without any remote being sent. I suffer from severe sleep apnea and acid reflux, which is why I invested in this bed for the elevation it provides during sleep. Without the remote, the bed is useless to me. I cannot recommend anyone to buy an adjustable bed from this seller. The stress of the situation has heightened my anxiety and worsened my acid reflux. I would especially advise against this purchase for older individuals, as it could lead to serious health issues.
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