Disappointing Service Experience I ordered two expensive pillows for a neck injury and received a good discount on them. After waiting several weeks, I was informed via email that the pillows were out of stock. I was given two choices: a refund or to wait a few months. I preferred not to take a refund unless I could apply a similar discount to other pillows, but they refused to accommodate this. There was no attempt to resolve the issue beyond those options, so I reluctantly opted to wait and hoped for a follow-up when the pillows became available. Additionally, I ordered a mattress expecting it to arrive by the time I moved into my new home. While I received an order confirmation, there were no shipping notifications or updates for weeks. Checking my order status revealed it was still “processing.” I moved into my new home without a bed. When I reached out to customer support via chat, they were unable to find my order. I then called and was told they needed more time to locate it and would follow up within three business days. There was no apology or recognition of the inconvenience. When shopping with a large company, one expects reliability and clear communication. I have been a customer before, but this experience has been very disappointing. There was minimal effort to take responsibility or rectify their errors, and as a result, I cannot recommend their service based on this encounter.
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