I wish I had spent more time checking the reviews, especially the Better Business Bureau. There's a good reason why the BBB gives Sleepgram an F rating. If you run into any problems with your order, you will get no help from customer service. My guess is that "customer service" is a bot which is programmed to keep giving stock answers until you give up. I paid extra for expedited shipping and was pleased that the order shipped quickly. Once I realized that only a label was created and the order was never handed over to the USPS, I alerted customer service. I was repeatedly told it would take 3-5 days. Since I have an "Informed Delivery" account, I could see that it never left the warehouse, which was 2 hours away from where I live. After two weeks of this nonsense, I asked for a supervisor. That seemed to get past the bot and two days later, the order shipped. When I received it, one of 3 items was missing. Again I contacted customer service and was told to send a picture of the items I received and of the packing slip. Since there was no packing slip provided, I took pictures of the two boxes, shipping label and received items. I explained that the missing item would have been in a smaller box which would have been placed on top of the two larger boxes before being strapped together for shipment. Since the shipping label was on the medium sized box, it would have been covered up if the third box had been included in the shipment. There has been no response at all, other than the bot letting me know the email was received. I am pretty sure that I'll never see the pillowcases I ordered. Absolutely the worst customer service I have ever run into. There are other companies on Amazon with similar products. I would recommend trying one of them.
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