I am extremely dissatisfied with my order. I placed the order, 10 days before our arrival, and paid for express shipping in order to get the pillows to my home by the time we arrived back there, (we were only there for a week and had our current Sleepgram pillows in our camper in another state). Not only did they not arrive but they still had not shippped! I had to contact you 3 times and get a manager in order to cancel the order as we were flying back out of state for the summer, and would no longer be at our residence to receive the pillows (assuming they were ever sent!) No on could explain why they hadn't been shipped and I find it VERY disappointing that I had to go through so many hoops in order to cancel an order you never even tried to send. I love my current Sleepgram pillows and want a new set for home, so my old set is in the camper, but now I do not know if I should try and reorder in September. Currently, I am a very unhappy current customer.
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