slimcase.co

I don't recommend this brand!

I bought a Slimcase cover for my green iPhone 11 Pro Max, in Frosted White, because on the website the image that appears is of a light white that shows the color and the Apple symbol. In reality, the cover I received is completely white, with about 90% opacity which makes it impossible to read both the color and the symbol. I wrote to the customer support to complain about what happened, because I based my purchase on the images on the site, they claimed that the cover is like this and that the symbol is not seen (the images on the site show something totally different) and sent real pictures of iPhones to try to corroborate the theory, but in all of them there is no reading, in other words, the same thing happens and what I claim is that the images they have on the site mislead the customer by showing a much lighter opacity. I made contact on the day I received the cover (14/01/2023) and they said they would not exchange it, i.e., the 14 day warranty is a way to entice the customer, because in reality it is useless.They gave me a solution to get another cover, this time totally transparent, for 5.95€. I asked for pictures, just as they had sent me for the previous answer, to ensure that this time the cover worked and until today I have not heard anything more. I'll be just one customer complaining in millions, but I would like to see my issue resolved.For all that I describe above, I do not recommend this brand at all.In response:It's amazing how they try to throw sand in customers' eyes. You only replied to me the first time I contacted you. I have always been the one to contact you 3x more to try to resolve the issue and never got a response to those requests. I would like to see this resolved, but I'm honest that after the comments I read here the hope is almost zero. Anyway I'm still waiting.

Date of experience: Jan 14, 2023