slimcase.co

3.6
3.6 Based on 133 reviews

The Invisible Protective Case for everyday bumps & drops, designed in Singapore. Our cases are designed to keep the original touch & feel of your phone....

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Brooks Adams
Poor customer service

Parcel got lost in the mail. I needed a case asap and having waited 10+ days for the first parcel, I bought a new case and screen protector in shop and asked for a refund. Victoria, my customer service representative, didn’t listen to me and sent me a perfectly useless replacement. So now I spent money for something that will sit on my desk, closed, indefinitely. Listen to your customers or you’ll go out of business.Edit: expanding my initial review with later development: after the initial bad impression, I was contacted by Andrea, an associate that was able to listen to my needs and resolved the matter a bit quickly. It still took one week to fix one simple hiccup. Won't try the brand again but at least I won't be stopping my friends from buying from it.

2
Date of experience: Aug 03, 2023

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Business Details

  • The Invisible Protective Case for everyday bumps & drops, designed in Singapore.
    Our cases are designed to keep the original touch & feel of your phone.

  • email hello@slimcase.co
  • language https://slimcase.co

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