slimcase.co

3.6
3.6 Based on 133 reviews

The Invisible Protective Case for everyday bumps & drops, designed in Singapore. Our cases are designed to keep the original touch & feel of your phone....

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I'm surprised to see 4 rating for this…

I'm surprised to see 4 rating for this case. First of all there is no google review, No review option in FB and if in case if you write a negative comment on their FB post or Insta post, immediately they will delete it. They are very prompt in it.I opted for this case despite the higher cost, because of their social media marketing and positive reviews i have seen across in other portals. Unfortunately i fell in the trap. I placed the order through their website, funniest part is there is no option to sign up an account in their website or track the order. In the email i recieved from them, it shows me to download some app. I did it and still could'nt track the order. I waited for a week, then I contacted the customer service, again please note, there is no contact number, the only way to contact them is through FB messenger or Email. i received response a day later and they said, its been shipped and shared me a link, in that link it shows the item is shipped through EKART and a EKART tracking ID is also present. I went to EKART site and try to track with the given tracking ID and surprise! No such Tracking No. exist. I told the customer support the same thing and then,they said, its not shipped yet, they will do it soon and said, the current weather condition is the reason for the delay. Already 1 week had crossed and they didnt even shipped it and they couldnt tell me an ETA. Then after an hour of argument, they agreed to share me an ETA by next day. The very next day i contacted them, they dont even have any update, i asked them to cancel the order and refund. They said it will take another day to get it cancelled and refund will take another 5 days more. Till now i didnt recieved any refund or cancellation Email. This company does not exist and its fake. i have a request to you guys, please dont fall for them. I'm going to wait for another week and if no further response, i'm planning to take legal action against them. So guys please dont ever fall into the trap.

1
Date of experience: Aug 11, 2022

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Business Details

  • The Invisible Protective Case for everyday bumps & drops, designed in Singapore.
    Our cases are designed to keep the original touch & feel of your phone.

  • email hello@slimcase.co
  • language https://slimcase.co

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