Bought some protein crisp and upon eating them something unusual was attached to the crisp which I removed from my mouth which was a piece of plastic. I reported it to customer service and given a case number and replied with a picture/evidence. They advised they would send me an envelope to return it back to them. Called today and they said they have not received a picture and to send from another email address which I have now done. I have also not received the return envelope. The customer service person I spoke to was rude and talked over me. Asked to speak to a manager got told not available.
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